Subject: RE: Double deduction - 6239025099
From: Malik Ismail <[email-masked]>
To: Mohammed Athar <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Mon, 30 Nov 2020 18:44:03 +0000

Hi Athar,

Both transaction for same customer. Second order 6239025097 failed but amount captured.

@Apoorv Joshi<mailto:[email-masked]> – pls provide CS bank details.

Regards,
Malik
From: Mohammed Athar <[email-masked]>
Sent: Monday, November 30, 2020 8:06 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: RE: Double deduction - 6239025099

Hi Jessie,

Please find the below screenshot FYI.

For the first transaction of Auth code 2844 the order id is 6239025097 & we are unable to view the order in hybris.

Please make sure that both the amount is of same customer as order ids are different.

Thanks & Regards,
Athar Mohammed,
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 8:09 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Double deduction - 6239025099
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Can you please check if there is indeed a double deduction?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 7:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Double deduction - 6239025099

External email sender, please take precaution.
Hi Malik,

With reference to the order number: 6239025099

Kindly assist in closing the below case, customer reported double deduction for this order. Please find attached the Bank Statement for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 15:40:55
Subject: Deduction two times  urgent

Hi  Team,

Order number  :6239025099
Order Created:Nov 5, 2020
Amount  :86.40 SAR .

The customer is claiming he got deduction from his account two times and he provided us by the bank statement very well .
kindly check and process the refund  .

Regards,
Tawfik

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