Subject: refund approval case ID; 1781823
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 30 Nov 2020 05:41:21 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1781823 

Order Date : Apr 5, 2020 

Order ID: 6478146415 

Tracking ID : S000809532710/ S000893191714 

Total Price : 158 KSA 

Issue Description : 
the customer has placed his order on Apr 5, 2020 Now the customer has received incomplete order. 
he is looking for his missing item. 

items detail: 
162205642 - - Giggles Printed Round Neck T-shirt and Pyjama Set SAR44.00 BABYSHOP QTY 1 
162135832 - - Juniors Graphic Print T-shirt and Solid Pyjama Set SAR55.00 BABYSHOP QTY 1 
161638710 - - icon Printed Water Bottle SAR25.00 LIFESTYLE QTY 1 
161958133 - - Tinted Water Bottle - 570 ml SAR34.00 LIFESTYLE َQTY 

Case history : The customer reached out to us on 29 Nov 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 11/30/18 and this is his 30th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif