Subject: Refund Approval for returned items/ 2000263515
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Nov 2020 19:35:24 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for returned items. 
Ticket ID: 1633572 
Order Date: Oct 7, 2020 
Order ID:2000263515 
Return AWB: 43821607163 
RMA: 1000114515 
Total Value of the returned items: EGP 189 

Issue Description: The customer is claiming that he has returned the items but the AWB is invalid and the Customer is chasing for the refund and is insisting we get it done asap. 
Case History: Customer contacted us on 31 Oct 2020 and the same was escalated to WH. but no action has been taken on the refund. ​ 
Customer's History: This is customer's third order ordering with us. 
Assistance Required: Request you to provide an approval of EGP 189 so that we can close this case. 

Thank you for your help! 

Regards, 
Asjad.