Subject: FW: C&C cancellation: Case id - 1738867 Order Number: 6241489181
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 29 Nov 2020 07:46:30 +0000

Raised to tech INC0918283

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manager MOA <[email-masked]>
Sent: Sunday, November 29, 2020 11:32 AM
To: Jessie Caparas <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Centrepoint Mallofarabia <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Qazi Mohammed <[email-masked]>
Subject: RE: C&C cancellation: Case id - 1738867 Order Number: 6241489181

Hi Jessie,

            Item in pending receiving status, so can you pls do the cancellation from back end. Because from store if we  are doing, need to receive the item and should do RTS , without physical items we can’t process RTS..
Pls advise.

Sarath AV

Regards…

Sultan Alossimi,
Store Manager,
CP -Mall Of Arabia,
Mobile: +966 549 5 666 90
Ext: 7667
[imageedit_1_8345008831]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 10:17 AM
To: Manager MOA <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Centrepoint Mallofarabia <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C cancellation: Case id - 1738867 Order Number: 6241489181

@Manager MOA<mailto:[email-masked]>

As the customer no longer wants the order, can we move this to uncollected?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manager MOA <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 10:57 AM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Centrepoint Mallofarabia <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C cancellation: Case id - 1738867 Order Number: 6241489181

Hi Nusaybah,

            Good morning..

This order is Physically not available in the store.

Sarath AV

Regards…

Sultan Alossimi,
Store Manager,
CP -Mall Of Arabia,
Mobile: +966 549 5 666 90
Ext: 7667
[imageedit_1_8345008831]

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 9:48 AM
To: Manager MOA <[email-masked]<mailto:[email-masked]>>; Centrepoint Mallofarabia <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C cancellation: Case id - 1738867 Order Number: 6241489181

Hi @Manager MOA<mailto:[email-masked]>, @[email-masked]<mailto:[email-masked]>,

Please check and confirm the order physically in your store or not?

Order Number:6241489181

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 8:40 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ABHAY YADAV <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C cancellation: Case id - 1738867 Order Number: 6241489181
Importance: High

@Nusaybah Alzuman<mailto:[email-masked]>

Can you please help us check first if this order has been physically received in store?

ShoeMart21154

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 1:38 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ABHAY YADAV <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C cancellation: Case id - 1738867 Order Number: 6241489181

External email sender, please take precaution.
Hi Team,

Kindly assist us to cancel the below order on a priority as the customer is threatening to go the MOC.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 03:02:44
Subject: C&C cancellation: Case id - 1738867 Order Number: 6241489181

Hi Team,

Problem statement: The customer wants to cancel his order.

Case id - 1738867
Order Number: 6241489181
Order Created: 12/11/2020
Order Delivery Mode: Store pickup

Store: ShoeMart 21154
Consignment status: READY_TO_SHIPPED

Assistance required: Please cancel the order and process the refund on a priority.
​
Regards,
Manish

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