Subject: RE: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 27 Nov 2020 07:41:19 +0000

Hi Team,

Can you please share the alphanumeric pick up reference please?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Friday, November 27, 2020 11:37 AM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: Re: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that the pickup order number corresponding to the shared tracking id is  "1000169467 ".
​
Below is the screenshot attached.
​
[Image removed by sender.]
The courier associated is Aramex. Please check and let us know for further assistance.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C873ab58c11a6404b2ae208d892a748b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420594473770703%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OtUiEZ8VRkgpC7WNZwGugS09n10sF5wcqi66D9szdi4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C873ab58c11a6404b2ae208d892a748b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420594473780697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QnNBxH3npXC6L%2BWMLCrCGsU571%2BgncJi5LUXy%2FJSCLE%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C873ab58c11a6404b2ae208d892a748b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420594473780697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=85wMkm1kahhNGUxbzjJdHcV7uVGyGfc888u2IukNYU8%3D&reserved=0>
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On Fri, 27 Nov at 11:30 AM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Greetings!

We have received your concern, regarding pickup reference number required corresponding to shared tracking id. We are checking and will update you soon.
​
Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C873ab58c11a6404b2ae208d892a748b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420594473810685%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jIDTRTU%2BoYOl0mm%2Bj%2FkFUv%2BbkOPtNrOAY3jzXpO2mFU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C873ab58c11a6404b2ae208d892a748b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420594473820678%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eIt7laJ7mTspOmWeP%2FNoUQY5H4CJ5I4v1nnBPhgkOrE%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C873ab58c11a6404b2ae208d892a748b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420594473830675%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VwqJe49IIpQsU%2FG9%2B4vgU3RxHSfP1jlRO89Cm7PEBxI%3D&reserved=0>
Call: +91 70-6595-6595
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On Fri, 27 Nov at 11:15 AM , Jessie Caparas <[email-masked]> wrote:
Hi @FarEye Support<mailto:[email-masked]>

Can you please check if we can get the pick up reference for the below?

Order ID 6231754701
Return tracking ID 46380564171

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, November 27, 2020 2:45 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below collection with respect to the AWB - 46291702564 and 46380413295 as the agent has already escalated it to the Aramex team however they are asking for the collection reference each time.

The customer is getting very disappointed now as it's been more than 1.5 months since the return request has been created.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 04:10:51
Subject: Re: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

Hi Team,

Any update on the below collection?

Please note that there is no collection reference assigned for the below collection. Please find the below address and do the needful.

Address:
apartment no 5, 4041 - Al Haweya - Hijratlaban, Riyadh, Saudi Arabia

Problem Statement: What is the issue (Late Collection) Courier Team

Order Date: 10/10/2020
Order ID: 6231754701
Tracking ID: 46291702564

Order Date: 10/6/2020
Order ID: 6230599150
Tracking ID: 46380413295

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 10/12/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 3:13:36 PM
Subject: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

Hi Team,

Please find the below address and do the needful.

Address:
apartment no 5, 4041 - Al Haweya - Hijratlaban, Riyadh, Saudi Arabia

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 1611160
Order Date: 10/10/2020
Order ID: 6231754701
Tracking ID: 46291702564

Order Date: 10/6/2020
Order ID: 6230599150
Tracking ID: 46290991084

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 10/12/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

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