Subject: FW: Order Status Updation - 6233026887
From: Jessie Caparas <[email-masked]>
To: Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 26 Nov 2020 05:44:25 +0000

Also kindly take note of this order.

Refund also got rejected.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 18, 2020 9:42 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Order Status Updation - 6233026887

External email sender, please take precaution.
Hi Team,

We are still waiting for an update

Kindly assist to to get it refunded.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 November, 2020 10:04:25
Subject: Order Status Updation - 6233026887

Hi Team,

With reference to the order number: 6233026887
AWB: CRDSAL0080255320

Order is RTO as per the tracking however, still showing In transit on hybris. Customer is chasing for their refund.

Please assist in updating the status to NDR so that customer can receive their refund.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 6:56:12 AM
Subject: To get Order status Marked as NDR

Hi Team,

Problem Statement:  To get Order status Marked as NDR

Order Date : 14/10/2020

Order ID: 6233026887
Return Tracking ID: CRDSAL0080255320
Assistance Required:  Refund not processed

Issue Description:  As per tracking the order status is " Returned to Origin" however still not  marked as NDR.
Kindly do the needful and refund the customer.

Regards,
Shafeeque

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