Subject: RE: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Mohd Imran <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Ala Hamood <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>
Date: Wed, 25 Nov 2020 13:32:11 +0000

REFUNDED.

Original Transaction ID202020959468664
IP Address168.187.70.73Batch ID
Transaction Date/TimeWed Nov 25 16:31:33 AST 2020Post Date1125
Transaction ID202033005546778Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******2780Card ExpirationMay , 2023
Transaction Amount64.000Currency Code414
Merchant Track ID159588102700023915Result CodeCAPTURED
Host Response00Authorization Code457241
AVS ResponseCVD2 Validation Repsonse
Reference ID033097000947STAN ID388703
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, November 21, 2020 2:50 PM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Ala Hamood <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Subject: RE: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi @Mustafa Chakki<mailto:[email-masked]> @Rashid Gafoor  Kaskar<mailto:[email-masked]> Please close this case on priority.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 4:35 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

External email sender, please take precaution.
Hi Shababe,

Kindly assist in closing the below case. Transaction ID: 020911000621, KWD 64. No update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 November, 2020 17:33:12
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 7:53:42 PM
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Reminder

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 3:58:26 PM
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team,

Please update regarding the following concern.
it has been pending since long time.

Regards
Shakeeb

________________________________
From: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 8:36:47 PM
Subject: RE: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Can you please update us here if the amount refunded

Thanks,

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 8:01 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873
Importance: High

External email sender, please take precaution.
Hi Team,

Please update us on below case and help to close the case.

Regards,
Fauzan

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 September, 2020 18:37:19
Subject: RE: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Looping in @Rashid Gafoor  Kaskar<mailto:[email-masked]> Please update below mention ticket status.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 12, 2020 2:33 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

External email sender, please take precaution.
Hi Team,

Please assist in closing below case. KNET Refund ticket is: 03589006.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 September, 2020 18:41:41
Subject: Fwd: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team,

Please assist in the below case. Not receiving response from Finance.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 September, 2020 17:06:32
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 4:45:52 PM
Subject: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date : Jul 27, 2020
Order ID: 8394274873
Total Price: KWD64
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

Best Regards
Ala Aldin

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com