Subject: Refund not processed - 6236612797
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 24 Nov 2020 01:05:57 -0700 (MST)

Hi Team, 

Kindly assist with the refund. None of the items were returned back to us as per Oracle BI, but as per the AWB tracking the items were delivered back to us on Nov 11. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 11:18:16 
Subject: Fwd: Refund not processed - 6236612797 

Dear Team, 

Problem Statement: Late refund 

Order Date: Oct 28, 2020 
Order ID:6236612797 
RMA: 1000135388 
Tracking ID: 46377474872 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on Nov 11, 2020. However, the refund still not processed. 

Please check and advise as customer waiting for refund. 

Thank you for your help 

Regards, 
Nikhil