Subject: Re: Late refund // 9606700767
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 23 Nov 2020 09:27:19 -0700 (MST)

Hi Jessie, 

Thank you for your reply. 

The RMA status is REACHED_WAREHOUSE and we can not do good well as the deletion option of the RMA is disable. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Malik Ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 17, 2020 12:35:07 PM 
Subject: RE: Late refund // 9606700767 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] 

For such concerns where we see in oracle that return has been closed and received, go ahead as goodwill and mention the RMA # mentioned in Oracle in the old RMA field upon recreating it as goodwill. 

In the notes, mention the return AWB. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, November 17, 2020 1:05 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late refund // 9606700767 

External email sender, please take precaution. 

Hi Jessie, 

Please assist us to close the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 27 October, 2020 08:00:10 
Subject: Late refund // 9606700767 

Hi Team, 

Ticket- 1566136 

Child Ticket- 1611364 

Problem Statement: Late refund 

Order Date: Oct 7, 2020 

Order ID: 9606700767 

RMA: 1000052287 

Tracking ID: 46039693361 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Oct 12, 2020. However, the refund still not processed. 

Also, the child ticket has been closed without any resolution. 

Please check and process the refund. 

Thank you for your help 

Regards, 

Shivani 

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