Subject: RE: return request and update order status // 1535562 // 6226604867
From: Bsj Nf <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Sachin Maheshwari <[email-masked]>, Mohamed Nagy <[email-masked]>
Date: Mon, 23 Nov 2020 07:58:15 +0000

Hi
@Fauzan  Ahmad . Musalman<mailto:[email-masked]>
Please we check the below order RMA-no screen status still unable to WMS.Kindly rectify the same and process to correct RMA with confirm.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Fauzan Ahmad . Musalman
Sent: Monday, November 23, 2020 10:48 AM
To: Jessie Caparas <[email-masked]>; Bsj Nf <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Sachin Maheshwari <[email-masked]>; Mohamed Nagy <[email-masked]>
Subject: Re: return request and update order status // 1535562 // 6226604867
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist to process the below RMA.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "bsj nf" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 1:03:37 PM
Subject: RE: return request and update order status //  1535562 // 6226604867

Hi Team,

Please try RMA # 1000147552

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 6:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Subject: RE: return request and update order status // 1535562 // 6226604867

Hi
@Jessie Caparas<mailto:[email-masked]>
Please find the attachment we has already update to more time the below item already collected from customer and waiting from Cs-Team need RMA-no.But till we didn’t receive RMA.So for kind your intervene and send back to RMA-no.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297

From: Jessie Caparas
Sent: Monday, November 09, 2020 3:43 PM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Subject: RE: return request and update order status // 1535562 // 6226604867

@Bsj Nf<mailto:[email-masked]>

This has been updated as delivered in Hybris.

Can you please proceed in creating return DO 162382410 to get it refunded.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Thursday, November 5, 2020 4:33 PM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Subject: FW: return request and update order status // 1535562 // 6226604867
Importance: High

@Bsj Nf<mailto:[email-masked]> @Sachin Maheshwari<mailto:[email-masked]>

Need your help on this.

Case already forwarded to MOC.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 3:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: return request and update order status // 1535562 // 6226604867
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to update the below order status as it has been delivered to customer.

Regards.
Fauzan

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 2:15:54 AM
Subject: retuen requst and update order statuse //  1535562 // 6226604867

dear team

Order Date :   Sep 23, 2020
Order ID: 6226604867
Tracking ID: no consignment

Concept : BABYSHOP

Assistance Required: Need update the status and do return item

Issue Description: as the customer want to do return request but the Order Status still SUBMITTED_TO_WAREHOUSE  and i did ticket from hyper for update statues to wh on 10/10/2020 but no respond and customer need to return the item  .

Case history : The customer reached out to us on  29 Sep 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 11/3/2018  and this is his 21th order with us.

Assistance required : so plz assistance the customer with his request  see the attachment and do need full

Regards,
Ala Aldin

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com