Subject: RE: 6231624539 // Wrong Delivery / refund approval
From: Ritesh Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Nov 2020 05:29:44 +0000

Please go ahead with the refund

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Jessie Caparas <[email-masked]>
Sent: Monday, November 23, 2020 1:25 AM
To: Ritesh Sharma <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: 6231624539 // Wrong Delivery / refund approval
Importance: High

Hi Ritesh,

Customer still claims that this order was not delivered. The POD provided is not as per SOP.

Item value is SAR 230.40 to be debited from courier partner @Ramesh Gottimukkala<mailto:[email-masked]>

Please advise if we can refund this order.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 5:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: 6231624539 // Wrong Delivery / refund approval
Importance: High

External email sender, please take precaution.
Hi team,

PFA

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 18:54:28
Subject: 6231624539 //  Wrong Delivery / refund approval

Hi Team,

Problem Statement: Wrong Delivery / refund approval

Order Date : Jun 4, 2020

Order ID: 6231624539<callto:6496876207>
Tracking ID; Z2031033
Value of the missing items ; 230.40 SAR
Issue Description: As per Hybris and tracking Id the order has been delivered to the customer on 10/13/20, but the customer is claiming he did not receive the shipment, however it was escalated to the Zjil Courier team, they replied us that it's already delivered on same details was provided from our end, and shared POD as well, but still the customer is saying he did not receive the order and shared conversation screenshot between customer and courier team.

Case History : the customer reached out to us on 29 Oct 2020  reporting the wrong delivery and as per the courier the order has been delivered as received from the WH.
Customer History; ​The customer placed three orders and only one is successful.

Assistance Required: Need to approve the refund

Thanks & Regards,
Seeta Kunwar

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