Subject: Re: Refund not processed
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 22 Nov 2020 19:45:57 -0700 (MST)

Hi Team, 

Please assist us to close the below refund as it been pending since 9/23/2020. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Samer Salmeh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 16 November, 2020 02:00:42 
Subject: Re: Refund not processed 

Hi Team, 

https://landmark.atlassian.net/browse/REL-125352 

Problem Statement: Refund Not Processed 
Order Date : Aug 6, 2020 
Order ID: 9795955448 
Return Tracking ID: 46038362941 
RMA: 1000011274 
Assistance Required: Process the refund as soon as possible. 

Issue Description: the items reached to WH but the RMA value zero,and 
according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000011274 and kindly process the refund as soon as possible. 

Thanks & Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Samer Salmeh" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 11 November, 2020 01:00:50 
Subject: Re: Refund not processed 

Hi Samer, 

I have updated the following Jira: https://landmark.atlassian.net/browse/REL-125352 

Please keep an eye. 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 10, 2020 8:58:08 PM 
Subject: Re: Refund not processed 

Hi Team, 

Regarding to the below case, kindly note after raising the issue on Jira the team reply "The refund has been processed for properly created RMAs." 
After checking hyprs we found there is no refund and the the amount zero in the return request. 

Kindly check and do the needful. 

Regads 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 5 November, 2020 18:08:02 
Subject: RE: Refund not processed 

Hi Apoorv, 

You can raise it to JIRA for them to process the new RMA. 

Share the screenshot of the old RMA where it got scanned. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] |  [email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, November 5, 2020 12:30 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund not processed 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 29 October, 2020 17:20:15 
Subject: Refund not processed 

Hi Team, 

Order Id: 9795955448 

Ticket Id: 1492924 

My Ticket: 1619318 

Issue Description: The return request has been raised and collected and the warehouse received the products but after 1.5 month there is no refund. 

someone work on this ticket before and raised child ticket 1492924, but till now there is no refund. 

Kindly check and advise. 

Regards, 

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