Subject: Missing Item (Refund Approval) / 2000516571
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 21 Nov 2020 23:02:41 -0700 (MST)

Hi Team, 

Customer has placed his order for 7 items and as per the consignments details all items have been delivered successfully but customer claim that he received only 3 items, so we have escalated to the warehouse and they have confirmed with us that they've shipped total 7 items from the warehouse. 

So we request you please assist us and help us to close this case as soon as possible. 

Order Date: Nov 18, 2020 
Order ID: 2000516571 
Tracking ID: 43823933016 

Total price of missing items: EGP 1488 

Ticket number - 1717225 
Child Ticket number - 1719540 

Missing item: 
1. 162802364, Embellished High Neck Sweater with Long Sleeves and Ruffle Detail 
2. 162628852, Solid High Neck Sweater with Long Sleeves 
3. 162787619, Solid Heavy Melton Jacket with Fur Detail Hood and Tie Up 
4. 162632536, Solid Jumper with Round Neck and Shoulder Buttons 

Customer's history: Customer has placed only 1 order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

We are looking forward to your reply. 

Regards 
Rehan