Subject: Refund followup! // 9602640749 // 1519421
From: Seeta Seeta <[email-masked]>
To: LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Sat, 21 Nov 2020 21:00:52 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 22 November, 2020 09:30:19 
Subject: Refund followup! // 9602640749 // 1519421 

Hi Team, 

Kindly assist in closing the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 11 November, 2020 21:35:01 
Subject: Refund followup! // 9602640749 // 1519421 

Hi Team, 

Parent ticket: 1519421 
Child ticket:1656824 

Problem Statement: Refund Not Processed 
Order Date : Sep 12, 2020 
Order ID: 9602640749 
Return Tracking ID: 46039496672 
Assistance Required: Need refund to customer 
RMA: 1000091817 

Issue Description: Customer raised a return request for 6 item and handed over to the courier team under tracking: 46039496672, (order: 9605083491). Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1656824 has been created. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh