Subject: Sadad deduction with order being placed
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Arjun Thapa <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Sat, 21 Nov 2020 05:58:53 -0700 (MST)

Hi Team, 

Kindly assist in the below case as customer is chasing us. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Arjun Thapa" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Monday, 9 November, 2020 20:51:17 
Subject: RE: Sadad deduction with order being placed 

Thanks Athar . 

Updated in tracker. 

Regards, 

Malik 

From: Mohammed Athar <[email-masked]> 
Sent: Monday, November 9, 2020 7:16 PM 
To: Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Arjun Thapa <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Zafar <[email-masked]> 
Subject: RE: Sadad deduction with order being placed 

Hi Malik, 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

13-Apr-20 	

20/08/1441 	

09:00 	

Merchant Payment 	

P1000000000004669994/S639AEG1586800696995 Payment 	

178.93 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 6:12 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Sadad deduction with order being placed 

Hi Athar, 

Tnx ID P1000000000004669994 

Order ID 6481380767 

Fort ID 158680069500066190 

Amount deducted: SAR 181.80 

Date 13-04-20 

Regards, 

Malik 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 7:00 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Sadad deduction with order being placed 

Hi Imran, 

Please provide us the correct SADAD order id as we are unable to track the details with the below ID. 

Transaction id will be of 20 digits. 

Thanks & Regards, 

Athar Mohammed, 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 12:17 PM 
To: Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Sadad deduction with order being placed 

Hi Team, 

Please check and process below refund. 

Customer claims that he tried to place the order the amount deducted however the order is not placed did not receive any order No. 

Find the details below: 

Email: [ mailto:[email-masked] | [email-masked] ] 
Transaction ID: P000000000004669994 

Amount deducted: Sar 181.80 

Date ; 13/04/2020 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 12:18 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Sadad deduction with order being placed 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 29, 2020 8:37:36 PM 
Subject: Re: Sadad deduction with order being placed 

Hi Malik, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 2 October, 2020 12:40:38 
Subject: Re: Sadad deduction with order being placed 

Hi Apoorv, 

Find the bank details below: 
Account holder name: Fawzia Ayed Musleh Al-Dhiyani 
Bank and the branch: Al-Rajhi Bank - Arbaeen Street 
Account number:376608010312052 
IBAN Number:SA2080000376608010312052 

Account Type: Current 
Regards 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 23, 2020 11:36:10 AM 
Subject: Sadad deduction with order being placed 

Hi Team, 

Customer claims that he tried to place the order the amount deducted however the order is not placed did not receive any order No. 

Find the details below: 

Email: [ mailto:[email-masked] | [email-masked] ] 
Transaction ID: P000000000004669994 

Amount deducted: Sar 181.80 

Date ; 13/04/2020 

Kindly do the needful and find the attachment. 

Regards 
Shafeeque 

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