From: Seeta Seeta <[email-masked]>
Date: Sat, 21 Nov 2020 05:14:01 -0700 (MST)

Hi Team, 

Problem Statement : Wrong Delivery / refund approval 
Order Date : Jun 4 , 2020 
Order ID: [ callto:6496876207 | 6496876207 ] 
Tracking ID ; S001501560477 
Missing item IDs ; 
162262484 - - Floral Print Robe with Long Sleeves and Tie Ups, SAR 77.00 
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves, SAR 45.00 
162302804 - - Floral Print Bikini Briefs with Lace Detail, SAR 12.00 
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband, Q 1, SAR 25.00 
162433514 - - Foil Print T-shirt with Short Sleeves, Q 1, SAR 30.00 
Value of the missing items ; 170.10 SAR 

Issue Description : The customer has placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Case History : the customer reached out to us on 13th of June reporting the missing items and since then we are trying to reach the WH but there is no response from their end, and as per the courier the order has been delivered as received from the WH. 

Customer History ; This first order of the customer. 

Assistance Required : Need to approve the refund 

Thanks & Regards, 
Seeta Kunwar