Subject: Re: RE: The order status " Returned to origin" is not marked as NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 10:43:43 +0000

Dear Jessie,     We would like to inform you that we have successfully initiated the RTO status for the shared order.     {   "customer_shipment_id": "CRDSAL0085120720",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-05 10:11:00",   "entry_type": "Hybris",   "order_id": "6235107588",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0085120720",   "reference_number": "CRDSAL0085120720" }     As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Sat, 21 Nov at  3:58 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 Pl change the status & confirm once done 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 21, 2020 10:32 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: The order status " Returned to origin" is not marked as NDR 

 

 
External email sender, please take precaution.

 

 

 
Dear
Vishwajeet,

 

  

 

 Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will
 proceed with the ticket closure. 

 

​

 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 19 Nov at 10:51 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Thank you for contacting FarEye. 

 

   

 
 @Vishwajeet please confirm the request. 

 

   

 
 @Jessie we will proceed further once we receive confirmation from Vishwajeet. 

 

   

 

 

 You can visit the support ticket on  

 
 
 https://fareye.freshdesk.com/public/tickets/3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4
  or please log in to the FarEye Support portal on   

 
 
 https://fareye.freshdesk.com
  to check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye 

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
 
On Thu, 19 Nov at 10:28 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team,

 

  

 

 Please initiate RTO.

 

  

 

 05/11/2020        10:11

 

  

 

 There is no record found in Fareye.

 

  

 

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please.  

 

 

 

 
Thank you and Kind Regards,

 

 
 
Jessie Caparas

 

 
 
Email:
[email-masked]

 

 
 
T: +97145172087

 

 

 

 

 
 
From: Seeta Seeta <[email-masked]>
 
Sent: Thursday, November 19, 2020 8:50 AM  
To: Escalations Dxbteam <[email-masked]>
 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>;
 Mohammad Shafeeque <[email-masked]>
 
Subject: The order status " Returned to origin" is not marked as NDR 

 

 

  

 

 
External email sender, please take precaution.

 

 

 

 

 

 
Hi Team,

 

 

  

 

 

 
Order Date : 22/10/2020

 

 

  

 

 

Order ID: 6235107588

 

 

 
Return Tracking ID: CRDSAL0085120720

 

 

 
 
Kindly assist to mark the order as NDR , the tracking status is " Returned to origin" customer is asking for refund .

 

 

 
Kindly do the needful.

 

 

  

 

 

Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 

 
From:
"Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 12 November, 2020 09:31:38 
Subject: Refund Not Processed for the order status " Returned to origin"

 

 

 

 

 

 
Hi Team, 
 
Problem Statement: Refund Not Processed for the order status " Returned to origin" 
 
Order Date : 22/10/2020 
 
Order ID: 6235107588 
Return Tracking ID: CRDSAL0085120720 
Assistance Required: Refund not processed 
 
Issue Description: As courier tracking the order status is  Returned to origin" hoever it is not updated in the Hybris . Customer wants refund .

 

 

 
Kindly do the needful. 
 
Regards, 
Shafeeque

 

 

  

 

 

 
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 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 

 
175692:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com