Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Nov 2020 10:42:27 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div><br></div>
<div dir="auto">Dear centrepoint support team, </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your email, I spoke to the number provided and they told me they will send an email for approval and will get back to me i don’t understand why do they have to get an approval for a mistake from your end? I am afraid to order the same toys and clothes again and face the same problem . Please  update me regarding this issue.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you ,</div>
<div dir="auto"><br></div>
<div dir="auto">Lolwa almohanna 36677893<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 20 Nov 2020 at 4:16 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi LULWA,</div>
<div dir="ltr">
<div dir="ltr"><br></div>
<div>Thank you for shopping with us.</div>
<div> </div>
<div dir="ltr">We are truly sorry to hear that you got a wrong item and a missing one too this is not the shopping experience we intend our customers to go through we are truly apologising for inconvenience did experience,</div>
<div dir="ltr"><br></div>
<div dir="ltr"> We do not have an exchange option available online at this time.But  we do recommend you to return the two items back to us, to get their values back.     </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">You can return online purchases through the below three channels:</div>
<div dir="ltr">·You can contact our customer support team on 800-001271 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any Babyshop store across the Bahrain.</div>
<div dir="ltr"> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the Bahrain.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1720691