Subject: Re: Refund Not initiated yet case id - 1578517 Order Number: 6207788842
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 20 Nov 2020 16:13:00 -0700 (MST)

Hi Team, 

Kindly assist us on the below refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 7 November, 2020 15:01:27 
Subject: Refund Not initiated yet case id - 1578517 Order Number: 6207788842 

Hi Team, 

We are not getting any response on the child ticket# 1600376 which was created on 10/19/2020. 

Please note that it's been more than 2 months since the item has been reached to the warehouse however still the refund has not been processed yet. 

Problem statement: Refund Not initiated yet 

case id - 1578517 
Order Number: 6207788842 
Order Created: 7/11/2020 
Tracking id - 46067859084 

Return request created: 7/20/2020 
RMA - 23961176 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 8/11/2020 still the refund for the same has not been initiated. 

Regards, 
Manish