Subject: Refund Issue
From: Seeta Seeta <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 06:25:55 -0700 (MST)

Hi Team, 

Kindly assist to resolve the case as the customer is chasing us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Musalman" <[email-masked]> 
To: "Alinaqi Bhavnagri" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 12 November, 2020 19:59:38 
Subject: Re: Refund Issue 

Hi Team, 

Kindly kindly find the customer card NO 5264399972287508. kindly check and help us to close the case asap. 

Regards, 
Fauzan 

From: "Alinaqi Bhavnagri" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, October 30, 2020 1:40:47 PM 
Subject: Re: Refund Issue 

Dear Seeta, 

Kindly as per the CIB requirement 

To settle this case 

We need your support to have 

The Card number of this Customer 

Get [ https://aka.ms/o0ukef | 
Outlook for iOS ] 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, October 30, 2020 6:03:15 AM 
To: Mohd Imran <[email-masked]> 
Cc: Alinaqi Bhavnagri <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Issue 

External email sender, please take precaution. 
HI Imran, 

Can you please re-check this case as we have not received any update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Alinaqi Bhavnagri" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, October 27, 2020 4:42:00 PM 
Subject: FW: Refund Issue 

Hi Alinaqi, 

Please help us in closure of the complaint. 

With reference to order # 2000104545 

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, October 27, 2020 1:48 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund Issue 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case customer insisting that he has not received the refund. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 13, 2020 2:27:54 AM 
Subject: Refund Issue 

Hi Team, 

With reference to order # 2000104545 

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us. 

Regards, 

Fauzan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com