Subject: Fwd: INC0864421_OrderRefundStatus
From: Seeta Seeta <[email-masked]>
To: Rehan Khan <[email-masked]>
Date: Thu, 19 Nov 2020 08:51:41 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Prakash Iyangar" <[email-masked]>, "Dil Lama" <[email-masked]> 
Sent: Tuesday, November 17, 2020 12:52:18 PM 
Subject: FW: INC0864421_OrderRefundStatus 

Hi team, 

Please send the vouchers for the below orders to the customer’s registered email address. 

Order No: 9604217774 24AED 

Order No: 9604217222 20AED 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, November 17, 2020 10:12 AM 
To: Prakash Iyangar <[email-masked]>; Dil Lama <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Nataraj Nagaraja <[email-masked]>; Mahender Singh <[email-masked]>; Byron Dias <[email-masked]>; Max Mushrif <[email-masked]> 
Subject: RE: INC0864421_OrderRefundStatus 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] please action and revert. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 17, 2020 9:12 AM 
To: Dil Lama < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nataraj Nagaraja < [ mailto:[email-masked] | [email-masked] ] >; Mahender Singh < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Max Mushrif < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: INC0864421_OrderRefundStatus 

Looping in [ mailto:[email-masked] | 
@Escalations Dxbteam ] [ mailto:[email-masked] | @Jessie Caparas ] 

Please issue voucher or refund as required. 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ccc8e81420f144cec63d308d88abfa0d7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411902922934296%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bOVT%2BKMXNAjBgoCgY4gCvcpDYo1SyrLg8Y8iraAp04I%3D&reserved=0 | 
Outlook for iOS ] 

From: Dil Lama < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 17, 2020 9:10 AM 
To: Prakash Iyangar 
Cc: Nataraj Nagaraja; Mahender Singh; Byron Dias; Max Mushrif 
Subject: Re: INC0864421_OrderRefundStatus 

Dear Prakash, 

As discussed over the phone, please check & action accordingly, this is pending over a month now. 

Thanks & Regards 

Dil Lama 

Store Manager 

Ma x Retail L.L.C, Mushrif Mall, Abudhabi,UAE 

Landmark Group. 

Mobile # 050-8514954 

Store CUG # 056-5018487 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.maxfashion.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ccc8e81420f144cec63d308d88abfa0d7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411902922944291%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZDSfQUyb6OhfjvojIJUJRGkJ3kE7oUYxeFhuz7uJJlc%3D&reserved=0 | www.maxfashion.com ] 

From: Max Mushrif < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 2:31 PM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Dil Lama < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: INC0864421_OrderRefundStatus 

Dear Sir, 

We Had One Customer Need Exchange His Online Order ( Pick & Pack). Ones We Processing In System Its POP Up A error Massage & Skip Back To Sale Screen. After That Ones We Raise A Ticket To IT Thay Check & Informed That The Item Already The Items Refund In System. But Actually System Did Not Print Any Credit Note Or Refund Slip. 

As Per Discus Over The Phone Kindly Provide A Credit Note. 

Order No: 9604217774 Item Code: 159134493 Price: 24AED 

Order No: 9604217222 Item Code:161098369 Price; 20AED 

Thanks & Regards, 

Rebecca 

Mushrif mall 

971 565018487 

"Coming together is a beginning. Keeping together is progress. Working together is success." 

From: Max Mushrif < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 6:13 PM 
To: Pradeep Prusty < [ mailto:[email-masked] | [email-masked] ] >; Ashutosh Mani Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Chaitrashree MCMC < [ mailto:[email-masked] | [email-masked] ] >; Gopinath N < [ mailto:[email-masked] | [email-masked] ] >; Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] >; Krishnaraj K < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Neha Dwivedi < [ mailto:[email-masked] | [email-masked] ] >; Shivbrat Mishra < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Nataraj Nagaraja < [ mailto:[email-masked] | [email-masked] ] >; Dil Lama < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: INC0864421_OrderRefundStatus 

Dear Team, 

Any update on below exchange? 

Thanks & Regards, 

Lama 

Mushrif mall 

971 565018487 

"Coming together is a beginning. Keeping together is progress. Working together is success." 

From: Max Mushrif < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 3:41 PM 
To: Pradeep Prusty < [ mailto:[email-masked] | [email-masked] ] >; Ashutosh Mani Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Chaitrashree MCMC < [ mailto:[email-masked] | [email-masked] ] >; Gopinath N < [ mailto:[email-masked] | [email-masked] ] >; Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] >; Krishnaraj K < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Neha Dwivedi < [ mailto:[email-masked] | [email-masked] ] >; Shivbrat Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: INC0864421_OrderRefundStatus 

Dear Team, 

Please Be Informed That Ones We Trying To Do The Retune For The First Time Its Not generate Any Credit Note Or Refund Invoice Its Just POP Up A Error Massage. That Customer Item Isil With Us, He Need To Exchange & Take Next Size. Kindly Provide The Credit Note Number. 

Thanks & Regards, 

Rebecca 

Mushrif mall 

971 565018487 

"Coming together is a beginning. Keeping together is progress. Working together is success." 

From: Pradeep Prusty < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 6, 2020 4:40 PM 
To: Ashutosh Mani Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Max Mushrif < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Chaitrashree MCMC < [ mailto:[email-masked] | [email-masked] ] >; Gopinath N < [ mailto:[email-masked] | [email-masked] ] >; Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] >; Krishnaraj K < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Neha Dwivedi < [ mailto:[email-masked] | [email-masked] ] >; Shivbrat Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: INC0864421_OrderRefundStatus 

Hi Ashutosh, 

Below two order has already returned and return has been processed. As the sales order has only one Qty, it is sending right response “quantity is not available to return” 

Order# Return order# 

----------------- ---------------- 

9604217774 -- 1000011449 

9604217222 -- 1000010652 

Thanks 

Pradeep 

From: [ mailto:[email-masked] | Ashutosh Mani Tripathi ] 
Sent: 06 October 2020 16:09 
To: [ mailto:[email-masked] | Max Mushrif ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | 
Chaitrashree MCMC ] ; [ mailto:[email-masked] | Gopinath N ] ; [ mailto:[email-masked] | Atmaram Tiwari ] 
Cc: [ mailto:[email-masked] | Krishnaraj K ] ; [ mailto:[email-masked] | 
Krishnaraj K ] ; [ mailto:[email-masked] | Pooja Sharma ] ; [ mailto:[email-masked] | Shivbrat Mishra ] 
Subject: INC0864421_OrderRefundStatus 

Dear Team, 

Store#60069 has reported issue in below order, kindly share the refund status to the store team marked in this mail. 

Order#1: 9604217222 

Order#2: 9604217774 

-------------------------------------< OMS_RETURN_POLICY_ENQUIRY_REQUEST : Response >---------------------------------------- 

{"status":"Success","source":"RTS","customer_order_id":"9604217222","enterprise_code":"LMG_UAE","is_legacy_order":"N","is_manager_override":"N", 

"order_lines":[{"item_id":"161098369","item_description":"Legging", "maximum_returnable_quantity":0," is_returnable":"Y","with_in_return_window":"Y","return_window_period":14,"ordered_quantity":1, 

"department_code":"6","delivery_type":"CC","is_ecom_exclusive":"N"}]} 

-------------------------------------------------< End >------------------------------------------------------ 

-------------------------------------< OMS_RETURN_POLICY_ENQUIRY_REQUEST : Response >---------------------------------------- 

{"status":"Success","source":"RTS","customer_order_id":"9604217774","enterprise_code":"LMG_UAE","is_legacy_order":"N","is_manager_override":"N","order_lines":[{"item_id":"159134493","item_description":"3PK TANK VEST", "maximum_returnable_quantity":0," is_returnable":"Y","with_in_return_window":"Y","return_window_period":14,"ordered_quantity":1,"department_code":"6","delivery_type":"CC","is_ecom_exclusive":"N"}]} 

-------------------------------------------------< End >------------------------------------------------------ 

Kindest Regards, 

Ashutosh Mani Tripathi 

Solution Architect, Landmark Group-IT, Dubai, United Arab Emirates 

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