Subject: SADAD Refund issue // 6487695144
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Thu, 19 Nov 2020 07:31:56 -0700 (MST)

Hi Team, 

Kindly let us know weather the refund is transferred to the customer bank as per the hybris the " Refund follow on " but customer did not get it as per his bank statement. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Musalman" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "M Ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 4 November, 2020 17:22:33 
Subject: SADAD Refund issue // 6487695144 

Hi Malik, 

With reference to order # 6487695144 

Kindly check and update us if the refund has been done or not. If still not refunded Please find the below customer account details. 

Account holder's name: Bushra Omri Al-Salami 
Bank's name: Al-Rajhi 
Branch name: Jeddah branch 
Account number: 4847834400271665 
IBAN Number: SA3180000440608010123675 
Account Type: Current 

Regards, 
Fauzan 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 28, 2020 12:44:02 PM 
Subject: SADAD Refund issue // 6487695144 

Problem Statement: SADAD Refund issue 

Order Date : 30-Apr-2020 
Order ID: 6487695144 
Hybris Ticket ID: 06849007 

Assistance Required: As per Hybris the refund has been initiated from our end on 18/07/20, but the customer is claiming he did not receive the refund and shared his bank statment as well. 

PFA 
Issue Description: 
Regards, 
Syed Ataullah