Subject: Re: RE: Need to mark as NDR // 6236310767
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 11:48:07 +0000

Dear Jessie,     As per your concern, we have successfully updated the status of the shared order number.     {   "customer_shipment_id": "622998557322999991",   "customer_shipment_status": "NDR",   "customer_shipment_sub_status": "NDR",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-10-13 12:50:00",   "entry_type": "Hybris",   "order_id": "6229985573",   "chargeable_weight": "1.0",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0076938820",   "reference_number": "CRDSAL0076938820" }     As your query has been addressed and resolved, therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.        After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/60bcf228bb68ddaa4c053932d90e3a9c7d9644ecea9f3b84412beb04f89f60ad or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Thu, 19 Nov at 12:52 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 Pl change the status & confirm & confirm once done. 

  

  

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, November 19, 2020 11:11 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>;
 [email-masked]; [email-masked] 
Subject: Re: RE: Need to mark as NDR // 6236310767 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 Thank you for contacting FarEye. 

 

   

 
 @Vishwajeet please confirm the request. 

 

   

 
 @Jessie we will proceed further with the status update once we receive the confirmation from Vishwajeet. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/60bcf228bb68ddaa4c053932d90e3a9c7d9644ecea9f3b84412beb04f89f60ad or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 19 Nov at 12:38 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Please initiate RTO. 

 

 

 
 05/11/2020        09:57   

 

   

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Seeta Seeta <[email-masked]>
 
Sent: Thursday, November 19, 2020 11:00 AM 
To: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: Need to mark as NDR // 6236310767 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Team,

 

 

 

 

 
Problem Statement: Delayed in Order Status update.

 

 

 

 

 
Order Date: Oct 27, 2020

 

 

Order ID: 6236310767

 

 

Tracking ID: CRDSAL0087385920

 

 

 

 

 
Assistance Required: Need to mark as NDR.

 

 

 

 

 

Issue Description: As per courier team the shipment has returned to the Origin, so kindly mark it as NDR, so kindly do the needful ASAP.  

 

 

   

 

 
 
Thanks & Regards, 
Seeta Kunwar

 

 

 
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www.landmarkgroup.com 

 

 
 
175742:211857

 

 

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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com