Subject: RE: On validation but amount deducted / 8398202165
From: Mohammad Shababe Quamar <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mustafa Chakki <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Thu, 19 Nov 2020 10:12:46 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

Refund has been done.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 3:10 AM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: Re: On validation but amount deducted / 8398202165

External email sender, please take precaution.
Hi Shababe,

Please advise further on the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 12:20:50
Subject: RE: On validation but amount deducted / 8398202165

Hi @Mustafa Chakki<mailto:[email-masked]>

Please action on this.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 3:32 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation but amount deducted / 8398202165

External email sender, please take precaution.
Hi Mahmoud/Shababe,

Details requested has been shared with Mustafa on Nov 11, 2020. The KNET Refund ticket: 03648016 has still not been actioned.

Please assist in getting this closed on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 10:47:17 PM
Subject: Re: On validation but amount deducted / 8398202165

Dear Mustafa,

Please find the needful attached. The same was already shared on Oct 16, 2020. Please do advise if anything else is required.

Thank you for assisting to close this.

Regards,
Apoorv

________________________________
From: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 6:32:50 PM
Subject: RE: On validation but amount deducted / 8398202165

Can you plz arrange for the bank statement as I am unable to locate this transaction onkpay.

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 5:53 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation but amount deducted / 8398202165

Any update on this please

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 8:22 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: On validation but amount deducted / 8398202165
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the Knet ticket: 03648016 of the order #8398202165.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 7:49:57 PM
Subject: On validation but amount deducted / 8398202165

Hi Team,

The order has not been placed successfully because it was on validation and amount has not been authorized and not captured but as per the the customer amount has been deducted.
The customer is asking for his refund so we've created a Hybris ticket but still the amount has not refunded.

So we request you please do the needful as soon as possible.

Order number - 8398202165
Hybris Ticket number -03648016
Amount - KWD35.60

Ticket number - 1568157

We are looking forward to your reply.

Regards
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C7186ea730d714bb3a8d208d88c1707a2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413377833992617%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7lhK7DrWvzHMcWNBJAGB03oKMmXAk6ETiRHpx%2FIGiGo%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: On validation but amount deducted / 8398202165
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohamed Mahmoud <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 19 Nov 2020 08:18:36 +0000

REFUNDED.

Original Transaction ID202023296511937

IP Address168.187.70.73Batch ID

Transaction Date/TimeThu Nov 19 11:18:16 AST 2020Post Date1119

Transaction ID202032463051955Action CodeCredit

Merchant ID2683Terminal ID268301

Payment InstrumentDebit CardBrand IDKuwait Finance House

Card Number450778******0297Card ExpirationJun , 2023

Transaction Amount35.600Currency Code414

Merchant Track ID159780690400050779Result CodeCAPTURED

Host Response00Authorization Code085929

AVS ResponseCVD2 Validation Repsonse

Reference ID032496000059STAN ID775579

Cardholder Address

ECI7Cardholder Zip Code

User Field 1User Field 2

User Field 3User Field 4

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Sunday, November 15, 2020 9:51 AM
To: Apoorv Joshi <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: On validation but amount deducted / 8398202165

Hi @Mustafa Chakki<mailto:[email-masked]>

Please action on this.

Thanks,

Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 3:32 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation but amount deducted / 8398202165

External email sender, please take precaution.

Hi Mahmoud/Shababe,

Details requested has been shared with Mustafa on Nov 11, 2020. The KNET Refund ticket: 03648016 has still not been actioned.

Please assist in getting this closed on priority.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 10:47:17 PM
Subject: Re: On validation but amount deducted / 8398202165

Dear Mustafa,

Please find the needful attached. The same was already shared on Oct 16, 2020. Please do advise if anything else is required.

Thank you for assisting to close this.

Regards,

Apoorv

  _____

From: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 6:32:50 PM
Subject: RE: On validation but amount deducted / 8398202165

Can you plz arrange for the bank statement as I am unable to locate this transaction onkpay.

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 5:53 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation but amount deducted / 8398202165

Any update on this please

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 8:22 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: On validation but amount deducted / 8398202165
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to process the Knet ticket: 03648016 of the order #8398202165.

Regards,

Fauzan

  _____

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 7:49:57 PM
Subject: On validation but amount deducted / 8398202165

Hi Team,

The order has not been placed successfully because it was on validation and amount has not been authorized and not captured but as per the the customer amount has been deducted.

The customer is asking for his refund so we've created a Hybris ticket but still the amount has not refunded.

So we request you please do the needful as soon as possible.

Order number - 8398202165

Hybris Ticket number -03648016

Amount - KWD35.60

Ticket number - 1568157

We are looking forward to your reply.

Regards

Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cdaa5e345c9884d0d74ba08d88c63b6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413707178069446%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3fcurxzWQ0CUE2zPzKVdFaXqVZoSrq%2FbDuXsJWCV6mk%3D&reserved=0>