Subject: RE: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Mohd Imran <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 09:32:26 +0000

Dear Team,

Pl change the status & confirm once done.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Thursday, November 19, 2020 12:33 PM
To: Mohd Imran <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

External email sender, please take precaution.
Dear Vishwajeet,

We request you to share the feedback over the previous mail. Should we not hear from you in next business day we will proceed with the ticket closure.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cdcddf5494a6443f1ef5c08d88c65b467%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413715737776255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kOKWVBNDCNBdSKj0VEk%2FGru0CXV045i4Tnc7ZlDJAos%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cdcddf5494a6443f1ef5c08d88c65b467%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413715737786211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=45bYZVgFS93FlKD8qoz0bnafTQUvi484CL6Ctm41G78%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
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On Wed, 18 Nov at 2:19 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,

Please approve the above request by Mr. Imran.

@Imran, please share the timestamp corresponding to which the RTO status needs to be published for the AWB so that we can proceed further with the request once approved by Mr. Vishwajeet.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cdcddf5494a6443f1ef5c08d88c65b467%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413715737786211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ag8Vr6hHBgwHkZ93g6plXoKNa5GIsphGJWPQuiDygVE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cdcddf5494a6443f1ef5c08d88c65b467%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413715737796166%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aH3pTVGWtB0F7qWz3MckW4PEh302gwETADuKprHjFM0%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cdcddf5494a6443f1ef5c08d88c65b467%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413715737796166%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=J%2BxnyJ7JcgqQKC8k81SgVS7JtEaXxJTSKVhSaxO%2FsTY%3D&reserved=0>
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On Wed, 18 Nov at 1:58 AM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
@FarEye Support<mailto:[email-masked]> @Vishwajeet Singh<mailto:[email-masked]>,

Please help us to mark below order as RTO. As per courier shipment returned to warehouse.

Case id - 1705840
Order Number: 6236707807
Order Created: 10/29/2020
Tracking id - Z2157856

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 12:23 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

External email sender, please take precaution.
Hi Team,

Please assist us to close the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 November, 2020 01:51:04
Subject: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

Hi Team,

Problem statement: Refund Not initiated yet

Case id - 1705840
Order Number: 6236707807
Order Created: 10/29/2020
Tracking id - Z2157856

Assistance Required: Update the order status as Not delivered and Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 11/11/2020 still the refund for the same has not been initiated.

Regards,
Manish

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