Subject: FreshBrew November Edition
From: "Team Freshworks" <[email-masked]>
To: "Seeta Kunwar" <[email-masked]>
Date: Wed, 18 Nov 2020 13:20:05 +0000 (UTC)

Freshdesk Analytics Checklist - This checklist explains how your prospects and customers can leverage Analytics to the best of their advantage with Freshdesk Analytics Checklist This checklist explains how your prospects and customers can leverage Analytics to the best of their advantage with a 3-step guide to quick insights, reporting hacks, and more. Check it out! Freshdesk mobile app is now available in 8 more languages! Freshdesk users can now access tickets & update them in Danish, Finnish, Hungarian, Italian, Polish, Swedish, Turkish & Vietnamese. This is applicable for both support agents as well as field technician views on both Android & iOS. Read all about it! Freddy Billing in Freshdesk & Freshchat You can now easily access Freddy’s billing options directly from the billing page inside Freshdesk and Freshchat. Not only that, you can choose to add additional sessions for your billing cycle, track the usage, and automatically recharge Freddy sessions without reaching out to Support. Freshchat Case Studies Check out how Egypt’s premier multi-sport coaching academy, Wadi Degla Sporting Club increased its their agent concurrency upto 7-times, and how one of the largest credit card companies, saved over 10,000 agent hours using Freddy AI. “I like Freshchat's reporting. Right from the conversation overview, team and agent performance, customer satisfaction, agent availability, and so on. It gives you a more 360-degree insight on how my team is working. It's more detailed than Intercom.” “Our goal is to provide an effortless customer service experience to our consumers. We do this by servicing them in their channels of preference. If they have an issue, they can call our customer center telephone line. If they don’t want to call, they have the option to message us.” 360 degree insight, a click away! Effortless customer experience! Freshworks Neo - The modern AI-powered enterprise-grade platform In this new enterprise software era, a platform is an essential part of your software stack, delivering capabilities such as customizability, scale, automation, centralized management and analytics. Meet Freshworks Neo, a modern, flexible and intelligent platform that powers our entire suite of products with revolutionary new features and gives your CX, CRM and IT teams the tools to build and deliver moments of WOW at each touchpoint. Get faster, smarter & better with Neo “Freshdesk best serves our internal teams for improved visibility into requests and thus enhances productivity." Put the customer first! “We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.” An adaptable solution for you! This newsletter was lovingly curated by the Freshworks team. Think the Freshworks community would benefit from your expertise? Submit your content by emailing [email-masked]. Message sent by Freshworks Inc at Level 28, 161 Castlereagh St, Sydney, NSW 2000, Australia. Unsubscribe from this list | Unsubscribe from all emails Powered by Freshworks