Subject: RE: Refund: Case id - 1551401 Order id - 8376056085, Transaction id - 9999110768
From: Mustafa Chakki <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, Mohmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 17 Nov 2020 07:56:41 +0000

Refunded.

Original Transaction ID202009638186517
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Nov 17 10:55:49 AST 2020Post Date1117
Transaction ID202032250125485Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBurgan Bank
Card Number403583******5015Card ExpirationFeb , 2023
Transaction Amount29.360Currency Code414
Merchant Track ID158607624500082452Result CodeCAPTURED
Host Response00Authorization Code843095
AVS ResponseCVD2 Validation Repsonse
Reference ID032296000110STAN ID241093
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, October 27, 2020 12:43 PM
To: Mustafa Chakki <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Mohmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund: Case id - 1551401 Order id - 8376056085, Transaction id - 9999110768

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Note : initially the order NO was there on hybris.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Mohmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 8:49:52 PM
Subject: Refund: Case id - 1464658 Order id - 8376056085, Transaction id - 9999110768

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 3:43:31 PM
Subject: Knet refund: Case id - 1464658 Order id - 8376056085, Transaction id - 9999110768

Hi Team,

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 29.36 from his account however initaitly there was a order (8376056085) on hybris however now we are unable to find it hence not able to raise the Knet ticket.

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same.

Reference Number - 9999110768
Transaction date: 5/4/2020

Case id - 1464658
Order id - 8376056085
Customer name - Burhani kabir
Email id - [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,
Manish

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