Subject: New Reply Received - Wrong item delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 09:10:48 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Wrong item delivered  Ticket comment <div dir="auto">Thank you for your email. </div>
<div dir="auto">Can you clarify the refund amount ?</div>
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<div dir="auto">And will It be shown as credit in the center-point app or the credit card.  </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 16 Nov 2020 at 1:04 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Rachna,</div>
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<div><span dir="ltr" rel="tempredactor" style="font-size:14px">​Thank you for contacting us.</span></div>
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<span rel="tempredactor" style="font-size:14px">We apologize for the inconvenience caused.</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Though rare this is really unfortunate that you had received a different item in your recent purchase with us.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would like to inform you that, currently we don't have any online exchange policy. and we have already initiated the refund for your wrong item received.</span></div>
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<span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>​</span><br>
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<span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The refund will take 4-15 business days to reflect in your account. </span><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get the correct products for your future purchases.</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We thank you for your understanding and cooperation.</span></div>
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">​Feel free to contact us for further assistance.</span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div>
<br style="font-size:small"><img src="https://docs.google.com/uc?id=0B1ugVwJayyd6U2hEZTkzbF9TSTQ&amp;export=download" width="200" height="106" style="font-family:'trebuchet ms',sans-serif;font-size:12.8000001907349px"><br style="font-size:small"><font style="font-size:small"><span style="font-size:12.8000001907349px"><br></span></font><span style="font-size:small;font-family:'trebuchet ms',sans-serif">Thanks and Regards,</span><br style="font-size:small"><b style="font-size:12.8000001907349px"><font>Rachna Sharma</font></b><br style="font-size:small"><span style="font-size:small;font-family:'trebuchet ms',sans-serif">Director</span><br style="font-size:small"><span style="font-size:small;font-family:'trebuchet ms',sans-serif">Chubby Cheeks Nursery</span><br style="font-size:small"><font style="font-size:small"><font color="#000000" style="font-weight:bold">T:</font><b> </b>+971 4 4<font color="#000000">356598 </font></font><br style="font-size:small"><font style="font-size:small"><b>W: </b><font color="#000000"><a rel="noreferrer" href="http://www.chubbycheeksnursery.com/" style="color:rgb(17,85,204)" target="_blank">www.chubbycheeksnursery.com</a>  |  </font></font><b style="font-size:small;font-family:'trebuchet ms',sans-serif">F</b><span style="font-size:small;font-family:'trebuchet ms',sans-serif">: <a rel="noreferrer" href="http://ww.facebook.com/chubby-cheeks-nursery" style="color:rgb(17,85,204)" target="_blank"></a><a rel="noreferrer" href="http://www.facebook.com/pages/Chubby-Cheeks-Nursery/210647778960613?fref=ts" style="color:rgb(17,85,204)" target="_blank">www.facebook.com/pages/Chubby-Cheeks-Nursery/210647778960613?fref=ts</a></span><br style="font-size:small"><img src="https://docs.google.com/uc?export=download&amp;id=0B1ugVwJayyd6MXRDaV8tanVCaWs&amp;revid=0B1ugVwJayyd6UUpHR1p5ZSttWlcvWXczbjFCZmliYTZSdjYwPQ" width="96" height="57" style="font-size:12.8000001907349px"><span style="font-size:12.8000001907349px"> </span><img src="https://docs.google.com/uc?export=download&amp;id=0B1ugVwJayyd6U2h3LTJnTTZZOXc&amp;revid=0B1ugVwJayyd6d0pUa2JrYm9uenB4VERkdHVaaUZsOVNRT3hFPQ" width="96" height="55" style="font-size:12.8000001907349px"><span style="font-size:12.8000001907349px"> </span><img src="https://docs.google.com/uc?export=download&amp;id=0B1ugVwJayyd6SVQ5N3FWR01UdlU&amp;revid=0B1ugVwJayyd6V1lIeXdLVk9PalZPZTgxay9HQlhXRmxmZy9zPQ" width="96" height="52" style="font-size:12.8000001907349px"><img src="https://docs.google.com/uc?export=download&amp;id=0B1ugVwJayyd6aTQ5UW9jT2FZanM&amp;revid=0B1ugVwJayyd6US9WT0JQV3Y3TnZjcHRLcUZvUDFPMmRrdlRvPQ" width="96" height="40" style="font-size:12.8000001907349px"><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1697173