Subject: RE: RE: Order Status Updation - 6233026887
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, "saad i. binshuwayyi" <[email-masked]>, "Ahmed A. Saleh" <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Shatakshi Pandey <[email-masked]>
Date: Mon, 16 Nov 2020 05:55:37 +0000

@saad i. binshuwayyi<mailto:[email-masked]> @Ahmed A. Saleh<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Sunday, November 15, 2020 2:40 PM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: RE: Order Status Updation - 6233026887

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770315960%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RyOVo7ZTQDEN5%2BJ6B09TFzGxI4bndvXErS2cpjSd%2Fu0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770315960%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DtplZMJteQJQXL4ao8uC%2BrfuQeg3mn7xS%2BhSrxyX3NE%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770325955%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EbsYpK87%2BNDCSp5TwCgbwvY2EwdhkfjPiiUfEhN0Z20%3D&reserved=0>
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On Sun, 15 Nov at 8:34 AM , Vishwajeet Singh <[email-masked]> wrote:
Dear Team Pl change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Saturday, November 14, 2020 9:39 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>
Subject: Re: RE: Order Status Updation - 6233026887

External email sender, please take precaution.
Dear Vishwajeet,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding the status update, ​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

@Vishwajeet,
Please share your confirmation for the above request, so that we can proceed further accordingly.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770325955%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Kewp0sfCgfQa5ybNGSAK6lC86R3l%2BrMgGZtNFVe51M0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770335947%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gRQLcSvcBewArGmyYIrPZJPs0Qpm%2F04NaBmXaIeNs2U%3D&reserved=0> to check the details.

Thanks and Regards,
Rup Singh Gurjar
Technical Engineer | FarEye
Call: +91 70-6595-6595 ||www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770335947%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wuQkAauhyX1lDbVS9dxZGchr%2FCqIH3O9e2REDPTF6aY%3D&reserved=0>||

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On Sat, 14 Nov at 10:48 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greeting from FarEye!

We have received your concern regarding the order status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770365932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wNr3MVoJ%2FdTgGIjvLhXpyPVjsu0ogbKuou4xDs3T09c%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770375930%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z9MCzHyZV7jSQuDDGfLAitSxx6xHcOpUvs%2F8Xu4xnpE%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
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Call: +91 7065956595
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On Sat, 14 Nov at 10:44 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate RTO.

27/10/2020        10:03

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@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 8:34 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Order Status Updation - 6233026887

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6233026887
AWB: CRDSAL0080255320

Order is RTO as per the tracking however, still showing In transit on hybris. Customer is chasing for their refund.

Please assist in updating the status to NDR so that customer can receive their refund.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 6:56:12 AM
Subject: To get Order status Marked as NDR

Hi Team,

Problem Statement:  To get Order status Marked as NDR

Order Date : 14/10/2020

Order ID: 6233026887
Return Tracking ID: CRDSAL0080255320
Assistance Required:  Refund not processed

Issue Description:  As per tracking the order status is " Returned to Origin" however still not  marked as NDR.
Kindly do the needful and refund the customer.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf77f343a9bad45bae6d808d88952be2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410335770405912%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jECyHkECxUhp6Ogab3dsqCo%2B8zpJ%2F169oNl6NCz7y2c%3D&reserved=0>
174515:211857
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174515:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com