Subject: RE: Missing return item issue //// 9602143164 /// 161539913
From: Jessie Caparas <[email-masked]>
To: "Jagmohan Urmaliya (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Gopinath N <[email-masked]>, Malik Ismail <[email-masked]>, Atmaram Tiwari <[email-masked]>, LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 7 Nov 2020 05:11:40 +0000

Thanks @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jagmohan Urmaliya (TCS) <[email-masked]>
Sent: Friday, November 6, 2020 1:36 PM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Gopinath N <[email-masked]>; Malik Ismail <[email-masked]>; Atmaram Tiwari <[email-masked]>; LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Missing return item issue //// 9602143164 /// 161539913

Hi Jessie,

            RMA 1000002414  was created for Order 9602143164 and later it was cancelled. Again new RMA 1000001983 was created. It seems it was not available in Hybris that's why when you tried creating new return, system was throwing error.

  I have cancelled it, process proceed with new return creation now.

Regards
Jagmohan

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 12:31 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing return item issue //// 9602143164 /// 161539913
Importance: High

@LMG OMS<mailto:[email-masked]>

Follow up on the below concern.

INC0899058

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 9:27 AM
To: Gopinath N <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing return item issue //// 9602143164 /// 161539913

External email sender, please take precaution.
Hi Team,

Any update on the below case,
Kindly assist in closing it.

Regards
Shakeeb

________________________________
From: "Gopinath" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Atmaram Tiwari" <[email-masked]<mailto:[email-masked]>>, "lmg oms" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 12:17:40 PM
Subject: RE: Missing return item issue //// 9602143164  ///   161539913

Looping OMS Support Team to check and advice Jessie.

Thanks and Regards,
Gopinath N

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 20 October 2020 12:16
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing return item issue //// 9602143164 /// 161539913
Importance: High

@Atmaram Tiwari<mailto:[email-masked]> @Gopinath N<mailto:[email-masked]>

RMA has been cancelled however we are unable to recreate the RMA.

Kindly help cancel it from the back end.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 9:48 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing return item issue //// 9602143164 /// 161539913

External email sender, please take precaution.
Hi Team,

Please advise regarding the following.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 8:26:43 AM
Subject: Missing return item issue //// 9602143164  ///   161539913

Hi Team,

Ticket- 1478712
Child Ticket- 1576172

Problem Statement: Missing return item issue

Order Date : Sep 8, 2020
Order ID: 9602143164
RMA: 1000002414
Tracking ID: RP0915000766

Assistance Required: Need urgent refund

Issue Description: Customer reported that the item has been collected by the courier team but there is no information regarding collection on the tracking page.

Also, courier team updated that they have not collect the item may be some other courier team collected it.

The item name is 161539913 - - Plain Top with Tie Ups and Full Length Printed Pyjama Set and cost of it is AED 36

Please check and update item statusand note that the RMA is cancelled now.

The child ticket has been closed without any resolution kindly check and advice.

Thank you for your help

Regards,
CS Team Shivani Rani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com