Subject: RE: Collection Approval - 8399515453
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Babyshop Whkwt2 <[email-masked]>, ecom cskuwait <[email-masked]>, Sachin Maheshwari <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 5 Nov 2020 14:17:04 +0000

Looping in @Midhun Madhu<mailto:[email-masked]>

Below mention return item is belong to WWD, however your team is facing issue to process the RMA, please lets me know, if there is any challenge to process the RMA.

RMA # 1000045028

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 5, 2020 5:30 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Babyshop Whkwt2 <[email-masked]>; ecom cskuwait <[email-masked]>; Midhun Madhu <[email-masked]>; Sachin Maheshwari <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Collection Approval - 8399515453

External email sender, please take precaution.
Hi Team,

Please assist in the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "babyshop whkwt2" <[email-masked]<mailto:[email-masked]>>
Cc: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 2:52:11 PM
Subject: RE: Collection Approval - 8399515453

Dear sir,
Please be informed the order item we are unable to receive with this RMA 1000045028.
Kindly check & do need full

Thanks & Regards,
Siva Prasad
Ecom.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 04 November 2020 17:23
To: Babyshop Whkwt2 <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Approval - 8399515453

External email sender, please take precaution.
Dear Siva/Yashraj,

Please assist in processing the collected item under RMA 1000045028.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "babyshop whkwt2" <[email-masked]<mailto:[email-masked]>>
To: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 10:53:08 AM
Subject: RE: Collection Approval - 8399515453

Dear Siva,

Stock has been picked from customer home.-

Thanks & Regards
Yashraj
Landmark Central Market WLL  I Doha
Kuwait.
Mob: + 965 97277383
Direct:+965 222 89510 | Ext : 2308.

From: ecom cskuwait
Sent: Saturday, October 31, 2020 9:41 AM
To: Babyshop Whkwt2
Cc: Midhun Madhu; Apoorv Joshi; Sachin Maheshwari; seeta.seeta; Fauzan Musalman; Shakeeb Arsalan
Subject: FW: Collection Approval - 8399515453

Dear sir,
Please be informed the below order item WWD
Please do need full

Thanks & Regards,
Siva Prasad
Ecom.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 30 October 2020 09:02
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Approval - 8399515453

External email sender, please take precaution.
Hi Team,

Please advise if the collection has been arranged with the customer on the below case.

Regards,
Apoorv

________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 October, 2020 15:15:33
Subject: RE: Collection Approval - 8399515453

Pls check with WRH team.

@Midhun Madhu<mailto:[email-masked]> , @ecom cskuwait<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]>

Regards,
Sachin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 12:09 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Approval - 8399515453

External email sender, please take precaution.
Hi Sachin,

Kindly advise if there is any update on the collection below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 10:21:51
Subject: RE: Collection Approval - 8399515453

Ok, let’s proceed with return collection.

Hi @Midhun Madhu<mailto:[email-masked]>, can you pls help us in return.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 8:28 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Approval - 8399515453

External email sender, please take precaution.
Hi Sachin,

Customer has responded, they wish to return the item for a refund. Please assist in arranging collection on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 15:25:06
Subject: Re: Collection Approval - 8399515453

Hi Sachin,

Thank you for your advise on this.

I will ask the customer and will update you if they agree for someone from our team to visit and help with Intsallation.

Thank you.

Regards,
Apoorv
________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 15:05:55
Subject: RE: Collection Approval - 8399515453

Hi Apoorv,

This is not a fault case.

Note – During installation, both side has to be squeezed to fit within the space, which means the alignemt will become inline to hold the lock.

We can ask our team to visit customer place in help with installation of same (if he agrees).

If he still insist on return, pls ensure that it is with original packing.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 1:27 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Collection Approval - 8399515453

External email sender, please take precaution.
Hi Sachin,

Hope you are doing good.

With reference to the order number: 8399515453
Item ID: 161855597 - - Summer Infant Stairway Gate

Kuwait order created on Aug 26, 2020 and delivered on Sep 2, 2020. Customer contacted via Chat and reported that the item is faulty. The lock is far from the gate and does not reach it. Customer also mentioned that they contacted earlier over call and was told that a return will be arranged but until now they have not received any call for collection. Please find attached the image of the item customer has shared.

Item Refund Value is KWD 32.40.

Customer History: This is customer's first time ordering with us.

Assistance Required: Please advise if the collection can be approved for this and if so, please assist in arranging the collection.

Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cf76688f40f10431a6b3b08d8818ef472%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637401798309042567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=K4afZhwbOlcDwYn4JaZHYrCU8swvXcReOzSFc8R%2BvBg%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com