Subject: RE: SADAD Refund issue // 6487695144
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 4 Nov 2020 12:40:09 +0000

Hi Fauzan,

Noted.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, November 4, 2020 3:53 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: SADAD Refund issue // 6487695144
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to order #6487695144

Kindly check and update us if the refund has been done or not. If still not refunded Please find the below customer account details.

Account holder's name: Bushra Omri Al-Salami
Bank's name: Al-Rajhi
Branch name: Jeddah branch
Account number: 4847834400271665
IBAN Number: SA3180000440608010123675
Account Type: Current

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 12:44:02 PM
Subject: SADAD Refund issue  // 6487695144

Problem Statement: SADAD Refund issue

Order Date : 30-Apr-2020
Order ID: 6487695144
Hybris Ticket ID: 06849007

Assistance Required: As per Hybris the refund has been initiated from our end on 18/07/20, but the customer is claiming he did not receive the refund and shared his bank statment as well.

PFA

Issue Description:

Regards,
Syed Ataullah

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