Subject: Late refund (Cancelled RMA)
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 2 Nov 2020 22:01:48 -0700 (MST)

Hi Seeta Ma'am, 

Ticket- 1636729 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Sep 4, 2020 

Order ID: 9601413015 

RMA: 1000000138 

Tracking ID: RP0910000627 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that she returned the item but in the hybris the return status is showing cancelled. 

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As per the tracking we can see that the item has been returned to our warehouse on Sep 14, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 

Ishan