Subject: Re: 22-Sep-20 tickets to close from backend
From: Seeta Seeta <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Date: Mon, 2 Nov 2020 05:22:01 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, November 2, 2020 5:48:21 PM 
Subject: FW: 22-Sep-20 tickets to close from backend 

From: Mohammad Shababe Quamar 
Sent: Tuesday, October 20, 2020 2:35 PM 
To: Akshay Berry <[email-masked]> 
Subject: FW: 22-Sep-20 tickets to close from backend 

From: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 27, 2020 3:04 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 22-Sep-20 tickets to close from backend 

Hi Shababe, 

We have take action on the below tickets in hybris on 22-Sep-20 

Kindly arrange to close from backend for which we have done refunds. 

	

OrderDate 	

OrderNumber 	

OrderStatus 	

TimeCreated 	

Subject 	

Status 	

AgentGroup 	

OnValidationRefundAmount 	

CancellationRefundAmount 	

ReturnRefundAmount 	

FortID 	

FORT NEW 	

PR file 	

rms-1 	

rms-2 	

rms-total 	

status 

7/29/2020 18:15 	

8394693938 	

COMPLETED 	

9/22/2020 09:59 	

knet Refund 	

Open 	

knetgroup 	

NULL 	

NULL 	

0 	

#159603213100008984 	

159603213100008984 	

#N/A 	

0 	

105 	

105.000 	

unable to close ticket-refund done 

5/3/2020 01:29 	

8380852980 	

COMPLETED 	

9/22/2020 11:35 	

Knet 	

Open 	

knetgroup 	

NULL 	

NULL 	

28 	

#158845498300067556 	

158845498300067556 	

#N/A 	

39.25 	

0 	

39.250 	

unable to close ticket-refund done 

8/12/2020 13:04 	

8397035994 	

ON_VALIDATION_CANCELLED 	

9/22/2020 12:17 	

Knet 	

Open 	

knetgroup 	

25.4 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

unable to close ticket-refund done 

7/24/2020 16:06 	

8393897604 	

COMPLETED 	

9/22/2020 13:24 	

knet Refund 	

Open 	

knetgroup 	

NULL 	

NULL 	

0 	

#159559240600053828 	

159559240600053828 	

#N/A 	

0 	

64.95 	

64.950 	

unable to close ticket-refund done 

7/26/2020 14:44 	

8394190540 	

ON_VALIDATION_CANCELLED 	

9/22/2020 14:59 	

Knet 	

Open 	

knetgroup 	

31.49 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

unable to close ticket-refund done 

8/12/2020 18:20 	

8397083825 	

ON_VALIDATION_CANCELLED 	

9/22/2020 15:19 	

Knet 	

Open 	

knetgroup 	

21.1 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

no realization in bank for this order- unable to close ticket 

7/24/2020 16:28 	

8393902184 	

ON_VALIDATION_CANCELLED 	

9/22/2020 17:53 	

knet 	

Open 	

knetgroup 	

54.26 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

unable to close ticket-refund done 

8/23/2020 17:39 	

8399000497 	

ON_VALIDATION_CANCELLED 	

9/22/2020 20:04 	

Knet Refund 	

New 	

knetgroup 	

37 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

no realization in bank for this order- unable to close ticket 

9/11/2020 01:27 	

8202475233 	

COMPLETED 	

9/22/2020 12:51 	

My credit transfer to the bank 	

New 	

knetgroup 	

NULL 	

NULL 	

0 	

#159977322300045428 	

159977322300045428 	

#N/A 	

0 	

91 	

91.000 	

unable to close ticket-refund done 

8/14/2020 22:52 	

8397516182 	

ON_VALIDATION_CANCELLED 	

9/22/2020 14:38 	

K-Net refund. Order No 8397516182 	

New 	

knetgroup 	

2.9 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

unable to close ticket-refund done 

8/24/2020 23:40 	

8399224930 	

COMPLETED 	

9/22/2020 15:11 	

Knet transfer refund 	

New 	

knetgroup 	

NULL 	

NULL 	

0 	

#159829803600090979 	

159829803600090979 	

#N/A 	

0 	

25.69 	

25.690 	

unable to close ticket-refund done 

7/21/2020 14:33 	

8393450594 	

CANCELLED 	

9/22/2020 15:14 	

Knet transfer refund 	

New 	

knetgroup 	

NULL 	

0 	

NULL 	

#159532762400048050 	

159532762400048050 	

#N/A 	

0 	

0 	

0.000 	

unable to close ticket-refund done 

9/7/2020 22:38 	

8202013065 	

ON_VALIDATION_CANCELLED 	

9/22/2020 16:36 	

Amount has deducted without order process 	

Open 	

knetgroup 	

17.05 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

unable to close ticket-refund done 

9/7/2020 20:23 	

8201986738 	

ON_VALIDATION_CANCELLED 	

9/22/2020 18:56 	

Amount has deducted without order process 	

Open 	

knetgroup 	

8.8 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

credit card customer-unbale to refund 

9/7/2020 18:47 	

8201979275 	

ON_VALIDATION_CANCELLED 	

9/22/2020 19:00 	

Amount has deducted without order process 	

Open 	

knetgroup 	

72.2 	

NULL 	

NULL 	

NULL 	

NULL 	

#N/A 	

0 	

0 	

0.000 	

no realization in bank for this order- unable to close ticket 

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