Subject: Re: Refund Not Initiate / 9781423426
From: Apoorv Joshi <[email-masked]>
To: Eugene ocoy <[email-masked]>
Cc: Mohd Imran <[email-masked]>, con loc <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 13 Nov 2020 13:10:45 -0700 (MST)

Hi Eugene, 

Customer has confirmed that they returned the following items: 161333906 and have also mentioned that courier partner collected the items from them but did not share any tracking number or return slip with them. Also, please note customer has returned this item because they received different sizes for the sandals. They ordered in Size 40 but received one sandal as 38 and the other as 39. 

Please check if we have received the attached and assist in processing the same. The refund is pending since September and customer is irated. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Eugene ocoy" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, November 12, 2020 5:12:18 PM 
Subject: RE: Refund Not Initiate / 9781423426 

Hi Imran, 

Below AWB/order not yet received from the courier. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Mohd Imran <[email-masked]> 
Sent: Thursday, November 12, 2020 3:29 PM 
To: Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund Not Initiate / 9781423426 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Con Loc ] [ mailto:[email-masked] | 
@Deepak Damodaran ] , 

Please check and process below refund. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 8:15 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Initiate / 9781423426 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. No action taken on the following child ticket: 1634340 

Thank you for your help! 

Regards, 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 3:09:29 AM 
Subject: Refund Not Initiate / 9781423426 

Hi Team, 

The return item has been delivered to the warehouse but amount has not refunded so we have escalated to the warehouse but still we have not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

​Order Date: May 6, 2020 

Order ID: 9781423426 

Tracking ID: 46038382213; I232970 

RMA: 43443056 

Ticket number - 1491267 

Child Ticket number - 1634340 

We are looking forward to your reply. 

Regards 

Rehan 

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