Subject: Damaged Item - Repair requested - 9796520842
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 11 Nov 2020 20:33:05 -0700 (MST)

Hi Team, 

With regards to Order ID 9796520842, the customer has purchased 162078604 - - Chicco Baby Hug 4-in-1 Portable Baby Bassinet , and it was delivered to the customer on Aug 10. The customer used the item in the month of Sep and the wheels started to fall off from the 1st usage itself. 

The customer has shared the images of the item. The customer has visited WTC, AbuDhabi , Marina Mall and Yas mall as well to get the item repaired but in vain. The store had informed him that the return and refund can be processed with in 14 days of the delivery/collection. 

The customer is not asking for the return, but he is asking for the repair of the item. If the case is not resolved then the customer will go to Cunsumer Courts to file an official complaint. 

Kindly assist. 

Regards, 
Nikhil.