Subject: RE: RE: Refund / Returned order / 6223282088
From: Vishwajeet Singh <[email-masked]>
To: Zahir Shaikh <[email-masked]>, "Purnima Das <[email-masked]>" <[email-masked]>, Pooja Sharma <[email-masked]>, Nirav Dholabhai <[email-masked]>, Sijo Jose <[email-masked]>
Cc: FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "
Date: Tue, 10 Nov 2020 11:09:14 +0000

Hi @Zahir Shaikh<mailto:[email-masked]>,

Attached is the current status Mapping for Saudi Post which seems correct.

@Purnima Das <[email-masked]><mailto:[email-masked]> Can u pls share which status code we are receiving against the Shipments where status is getting failed .

EventId
EventNameAR
EventNameEN
Status1
Status2
1
وصلت الى المكتب
Arrived To Office
CarrierPicked
ArrivedDestination
155
تم ايداع المادة في محطة الطرود
Deposit in ParcelStation
CarrierPicked
CarrierPicked
18
تم التسليم
delivered
Delivered
DeliveredtoCustomer
2
غادرت  الى
Departed to
CarrierPicked
Dispatchfromorigin
20
اعادة  الى مصدرها
returns to original postal office
NDR
NDR
3
تحت التوزيع
Under distribution
Outfordelivery
Outfordelivery
32
محاولة تسليم
Attempted to delivery
Undelivered
Undelivered
47
استلام من العميل
Posting/Collecting
CarrierPicked
Inscanatorigin
5
تسليم على الشباك
In the Counter
CarrierPicked
Dispatchfromorigin
EDE
خارج مركز الفرز
out of sorting centre
Outfordelivery
Outfordelivery
EDF
جاهزة للتسليم
held at delivery depot
Outfordelivery
ArrivedDestination
EDG
مع الموزع للتسليم
out for physical delivery
Outfordelivery
Outfordelivery
G
وصلت الى المكتب
Arrived To Office
CarrierPicked
ArrivedDestination

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: Zahir Shaikh <[email-masked]>
Sent: Tuesday, November 10, 2020 2:16 PM
To: Purnima Das <[email-masked]> <[email-masked]>; Pooja Sharma <[email-masked]>; Nirav Dholabhai <[email-masked]>; Sijo Jose <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: FarEye Support <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>; Bhaskar Mandelia <[email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088

@Vishwajeet Singh<mailto:[email-masked]>, Please confirm on the status mapping.

Regards,
Mohammad Zahir
T  # +971 4 809 5106
M # +971 56 795 7347

From: Purnima Das <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 12:01 PM
To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Nirav Dholabhai <[email-masked]<mailto:[email-masked]>>; Sijo Jose <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.
Hi Zahir,

We are yet to get any confirmation on the Saudipost status. Please confirm so that if needed we can make changes before WWS.

Thanks,
Purnima Das

On Wed, Nov 4, 2020 at 1:05 PM Purnima Das <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zahir/Vishwajeet,

We need confirmation on below status for Saudipost as many orders statuses are failing.

Thanks,
Purnima Das

On Fri, Oct 30, 2020 at 12:44 AM Purnima Das <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zahir,

According to the status mapping shared with Fareye, NDR is mapped with EventId '20' and EventName 'returns to original postal office' . Please verify with the 3PL team for the valid status for NDR and confirm us.

Thanks,
Purnima Das

On Sun, Oct 25, 2020 at 11:48 AM Pooja Sharma <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Zahir Shaikh<mailto:[email-masked]>/@Vishwajeet Singh<mailto:[email-masked]>,

Can we please check the RTO Initiated mapping for returns for SaudiPost and escalate  the same to 3PL that agreed mapping should be used to map returns processes.

Regards,
Pooja Sharma
Manager IT - Projects
LMIT Planning
Landmark Tower, Dubai Marina, Dubai
Contact Number 04-517-4208

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 9:24 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.
Dear Pooja,

As per the previous mail, we have already informed you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask the Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

Moreover, there is nothing pending from FarEye support end. Hence, ​we are proceeding with the ticket # 165852 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
​
An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f%25C2%25A0or&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560127664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HTXCNX1pW3oOa1zNl8uvKZS%2FjSwluowuP5ROFWh1hko%3D&reserved=0> please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560137657%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VJdc1j6Xgpg6mXngnV7JxNBUgmJuXwNZxYhlG1L%2FPZE%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560147652%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0uvj%2BOnV3h5Z7zPQ6CPPN8JjzH0CVxJ9MaaRZWQD%2FWI%3D&reserved=0> | Call: +91 70-6595-6595

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On Thu, 22 Oct at 1:54 PM , Pooja Sharma <[email-masked]<mailto:[email-masked]>> wrote:
Hi Purnima/Ayush,

Request you to note the below point and do the needful.

Regards,
Pooja Sharma
Manager IT - Projects
LMIT Planning
Landmark Tower, Dubai Marina, Dubai
Contact Number 04-517-4208

From: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 11:59 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / 6223282088

++ @Pooja Sharma<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 11:47 AM
To: Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / 6223282088
Importance: High

@Shatakshi Pandey<mailto:[email-masked]> @Bhaskar Mandelia<mailto:[email-masked]>

For your help on the below reply from Saudi Post please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 11:30 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>
Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.
Dear Jessie,

Both events has been sent and the correct return to origin is event_code 317, if it is not mapped in your system so please map it

body
CreationDate
IsSent
{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المكتب","EventDescription_En":"Return to Office","LastEventDate":"2020-09-22T12:45:51","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"20    ","Id":830591865,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":2}
2020-09-22 13:01:18.683
1
{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المصدر","EventDescription_En":"Return to Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317   ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}
2020-09-22 13:01:18.683
1

Ahmed Amin Saleh
Software Engineer
Mob. +966565795983
Land Line: 011289 8757
Ext. 18757
[SP]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560177633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pMnORJRG4lwCre5gr6PH3YJWfdmd6JhuJgJGJyaiN0w%3D&reserved=0>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, October 22, 2020 7:33 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>
Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund / Returned order / 6223282088
Importance: High

@Ahmed A. Saleh<mailto:[email-masked]>

For your help on the below as advised by Fareye team please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 2:34 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.
​++Zahir/Vishwajeet,

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560187630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=elBmDmn80XECpGgg6Dn5wG%2F1RS8aR0Ck9U8Nmd62jHc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560187630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oPXFnfSmAmUOc8ofXCcamXG4aDieZQfxvxeMnRcOfm0%3D&reserved=0> to check the details.

Unfeigned Regards,

Ankit Mahajan
Sr. Technical Engineer
Contact #:- +91 70-6595-6595
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On Sun, 18 Oct at 10:49 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
@saad i. binshuwayyi<mailto:[email-masked]>

As advised by Fareye please do the below:

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560217613%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BmP%2BPJy7j6ZZO2S3ur8YjiIFM92HyYSpWq82vwzZthA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560227611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=im0WXTF6AqGk2M3h596NPRJatP5gnfKoUUC0scm8Hz0%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 2:01 PM
To: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.
Hi all

Returned to the source

Regards,
Saad

From: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 9:25 AM
To: Jessie Caparas‏ <[email-masked]<mailto:[email-masked]>>; FarEye Support‏ <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi‏ <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi‏ <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh‏ <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088

@saad

Kind Regards,
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.hetMW58mVKSmPVbzsKH3kUiEqHZ-ikuKkXV78_PYrUs]
بلال علي بخيت
مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of Corporate Sales Manager
Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760
E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560227611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pOTnYgL6Zvw%2FmB4GQFaS1mqiSvx6npK9a7hKnDj0nXI%3D&reserved=0>
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@saudipost | 92 000 57 00

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjUsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.TakofrFZ0NTOpVOETHVVxf4EDNPIxGVDiIVeOSmBcnY] Save a tree. Don’t hit print

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 8:18 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088
Importance: High

Please do the needful as advised by Fareye team.

Tracking ID CRDSAL0065591220

@Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 8:05 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560237602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CL5ir4sqwQ%2BDqiJukATDbsnhQdVBX3IBku2%2Fjkug3Sg%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560247598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GycXlRB9KlE8aDywg%2FzPYpz0IHVOHc%2BW2xOz7nUkiw4%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560247598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2Amsl%2FQkeDPtqBzBp02DnnwAuKrcVVp7O6%2FAG8Mw6Uc%3D&reserved=0>
Call: +91 70-6595-6595
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165852:211857
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560287569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qB4%2FVDn3gyFdKjH4PUlCCxQRIjxBgM0Qt06cxUxKHI4%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560287569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qB4%2FVDn3gyFdKjH4PUlCCxQRIjxBgM0Qt06cxUxKHI4%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560297563%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aNGROOHo9QmAcyLUD9OA%2FJwRJf5%2FoTpqAdJsjKV8AQg%3D&reserved=0>
165852:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C7acdb16270f141340a1508d885619c19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406001560297563%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aNGROOHo9QmAcyLUD9OA%2FJwRJf5%2FoTpqAdJsjKV8AQg%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com