Subject: New Reply Received - Returns
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 10:58:32 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Returns  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NDg0NzgzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Jvh47l4aN-CWABkf9OeHE_N65l8s5pK_8EJ8lXGdgCw" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NDg0Nzg0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dpDX8zKkpMSV5KfZo5wW2TeulvjaJKQmuFDv9t_3YSs" style="max-width: 100%"></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 10 Nov 2020 at 14:30 Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Sokaina,<br><br>Thank you for contacting us.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)'>We apologies for the inconvenience caused. </span></div>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span dir="ltr" style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)'>​</span></div>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)' dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. ​</span></div>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span dir="ltr" style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)'>​</span><br>
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<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span dir="ltr" style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)'>In order to assist you better we request you to share the picture of damaged item you have received.</span></div>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span dir="ltr" style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)'>​</span><br>
</div>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span dir="ltr" style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)'>Awaiting for your response.</span><br>
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<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span dir="ltr" style='font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap;color:rgb(0,0,0)'>​</span><br>
</div>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;text-decoration:none;white-space:pre-wrap;color:rgb(0,0,0)'>Your friends, </span></div>
<div style='line-height:1.38;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;text-decoration:none;white-space:pre-wrap;color:rgb(0,0,0)'>The Support Team</span></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span id="m_119484402020212200docs-internal-guid-66d3cd47-7fff-295e-094e-a8aabe5ad1c4" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671500