Subject: Re: Refund followup! // 8205100822 // 1581867
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 03:45:12 -0700 (MST)

Hi Team, 

Refund is pending for a long time. Kindly update us and help us closing the case. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 29 October, 2020 11:06:09 
Subject: Refund followup! // 8205100822 // 1581867 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 27, 2020 

Order ID: 8205100822 
Return Tracking ID: RP10030001145 
Assistance Required: Need refund to customer 
RMA: 1000035222 

Issue Description: Customer raised a return request for 5 item. Return tracking shows items haven't been collected, however customer is claiming that they handed over the items to the courier team. 

Child ticket: 1606197 has been created, however no update received. 

Kindly check whether items have been returned back and refund the customer 

Regards, 
Nitesh