Subject: RE: Order needs to be cancelled(6233280114)
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 08:09:50 +0000

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]>

Can we please action the below child ticket?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 9, 2020 1:48 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Order needs to be cancelled(6233280114)

External email sender, please take precaution.
Hi Team,

Please assist in the below case. The order is showing "Shipped" but as per tracking on aramex the following tracking is showing invalid: 46287845192. A child ticket was raised regarding the same: #1655589 to check whether it has been handed overto the courier or not but no response on that either.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 12:22:34 AM
Subject: Order needs to be cancelled(6233280114)

Hi Team,

Problem Statement:  Order to be cancelled
Order Date : Oct 15, 2020
Order ID: 6233280114
Tracking ID: 46287845192
Assistance Required: Need Urgent cancellation

Issue Description: The order was shipped from our side on Oct 16, 2020. However, customer did not received the order and as per the tracking id it is showing invalid and customer want to cancel the order. Kindly do the needful.

Regards,
Abhishek Borgaonkar

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