Subject: RE: Knet refund issue case ID: 1469832
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Mon, 9 Nov 2020 07:55:18 +0000

@Mohammad Shababe Quamar<mailto:[email-masked]> kindly check on this as well.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 9, 2020 12:24 AM
To: Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Re: Knet refund issue case ID: 1469832

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 10:38:47 PM
Subject: Knet refund issue case ID: 1469832

problem statement : refund not porcessed
order created : Sep 7, 2020
order no : 8201978580
amount : KWD9.92
assistance required: need urgent refund

Hi team

i created Knet ticket and now the status is closed , i checked it into Knet CS sheet for refund and i found that the above order number is in the sheet , and as we were told that if the order no is in the sheet means that the refund has been initiated so i replied to the customer that the refund has been processed but he came back stating that his refund has not been initiated yet so i checked it again into the Knet sheet and i found this remark: "no details found in bank-unable to close ticket"
what is it mean or what action should i take in this kind of case

please assist me on the case

regards
ammar asif

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