Subject: RE: Status shows RTO / Refund 6233026887
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Vishwajeet Singh <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 31 Oct 2020 05:47:59 +0000

Hi Team,

Please initiate RTO.

27/10/2020        10:03

It is in transit as per the portal.

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, October 31, 2020 8:33 AM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Status shows RTO / Refund 6233026887

External email sender, please take precaution.
Hi Team,
Order Date: Oct 14, 2020
Order ID: 6233026887
Tracking ID: CRDSAL0080255320

The order has been marked as RTO on 27 October, 2020, however the status has not been updated on hybris and the refund has not been initiated.
Please assist in order to close the issue ASAP.

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 5:59:50 PM
Subject: Status shows RTO / 6233026887

Hi Team,

The customer has placed his order on Oct 14, 2020 and as per the tracking number the status shows RTO.

So we request you please do the needful and help us to resolve the case as soon as possible.

Order Date: Oct 14, 2020
Order ID: 6233026887
Tracking ID: CRDSAL0080255320

Ticket number - 1626992

We are looking forward to your reply.

Regards
Rehan

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