Subject: FW: Gift card issue: Case id - 1513399
From: Jessie Caparas <[email-masked]>
To: Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>
Date: Thu, 29 Oct 2020 06:52:45 +0000

Can you please advise the team to check on this?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 29, 2020 10:10 AM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Gift card issue: Case id - 1513399

External email sender, please take precaution.
Hi Jessie.

Please note that we are not getting any resolution from Jira team for below issue raised on 10/2/2020
Jira link: https://landmark.atlassian.net/browse/REL-120467

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 11:30:44
Subject: Re: Gift card issue: Case id - 1513399

Any update?

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 7:36:31 PM
Subject: Gift card issue: Case id - 1513399

Hi Team,

Case id - 1513399

Please note that the customer is not able to get the redeem the gift card and getting the error as incorrect pin.

Please refer the Jira link and do the needful as we are not getting resolution on it.

Jira link: https://landmark.atlassian.net/browse/REL-120467

Thank you for your response.

Regards,
Manish

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