Subject: Amount Deducted But No Order Placed KNET
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Harish Thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, anju john <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 28 Oct 2020 06:25:31 -0700 (MST)

Hi Mustafa, 

Please assist in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, September 17, 2020 3:11:36 PM 
Subject: Amount Deducted But No Order Placed 

Hi Team 
Problem Statement : Amount Deducted But No Order Placed 
Ticket id : 1463972 
Customer Email ID : [email-masked] 
Date: September 07 , 2020 
Total Price : KWD 25.75 
Issue Description : The payment has been done but no order has been placed and the amount has been deducted. 

The amount has not been refunded to the customer until now. 

PFA the attached screenshot shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia