Subject: Amount Deduct / [email-masked]
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 25 Oct 2020 22:43:00 -0700 (MST)

Hi Team, 

Customer tried to place the order via Knet and amount was deducted but order has not placed successfully, we have checked with his email id but did not find out any detail with this amount. 
However, customer provided us the screenshot where order number has clearly mentioned but we are not able to check the order number on hybris. 
Customer also share with us his transaction merchant i.d, so please do the needful. 

Ticket number - 1611636 
Amount - 27.70 KWD 

EMAIL ID - [email-masked] 

We are looking forward to your reply. 

Regards 
Rehan