Subject: RE: Return Issue - 9797599918
From: Mohd Imran <[email-masked]>
To: Eugene Ocoy <[email-masked]>, Deepak Damodaran <[email-masked]>, Con Loc <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 08:22:49 +0000

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]> @Con Loc<mailto:[email-masked]>,

Can we help customer in below case, as he returned wrong item by mistake.

Order number: 9797599918
AWB: RP0817001562

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 22, 2020 12:20 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Return Issue - 9797599918

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9797599918
AWB: RP0817001562

As per the tracking this has been delivered to the warehouse however, customer is claiming that they returned a different brand product mistakenly instead of the item that they had to return for this order. They are requesting us to return the item that sent to us mistakenly.

We raised the same to WH under Child ticket: 1544254 and they asked LMG to check this and they asked warehouse to check at conloc directly as the item was returned to us back in August. No update on this since last 8 days. The recent update was from Vaibhav.

We request you to please advise and assist in closing this case. Thank you for your help!

Regards,
Apoorv
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