Subject: Re: Refund issue /// 8387787113
From: Seeta Seeta <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, anju john <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Harish Thakor <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 21 Oct 2020 04:37:32 -0700 (MST)

Hi Mustafa, 

In the below case the refund was already processed on 28th July, but as per the customer he never received any refund. The customer has also shared the bank details. 

Requesting you to provide us any proof of refund so we can share it with the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, October 18, 2020 6:10:25 PM 
Subject: Re: Refund issue /// 8387787113 

Hi Team, 

The customer is asking for any transaction proof so he can check with bank. 

Kindly check and advice. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 16 October, 2020 21:36:33 
Subject: Re: Refund issue /// 8387787113 

Hi Team, 

Kindly assist us to close the below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, October 7, 2020 7:56:18 AM 
Subject: Re: Refund issue /// 8387787113 

Hi Rashid, 

Kindly help us to close the below case. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 17 September, 2020 19:57:29 
Subject: Re: Refund issue /// 8387787113 

Hi Rashid 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, September 11, 2020 2:26:23 PM 
Subject: Refund issue /// 8387787113 

Hi Team, 

Ticket: 1392281 
Problem Statement: Refund Issue 
Order Date : Jun 15, 2020 
Order ID: 8387787113 
Hybris ID: 03386121 
Assistance Required: Need urgent Refund 

Issue Description: The refund (KWD 3.25) for this order has been done on 28 July, 2020. However, customer reported that he did not receive his refund yet. He also shared the bank statement. 
​ 
​Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani