Subject: Re: C&C Delay - 9607177189
From: Seeta Seeta <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Porna EnderajithWeerasekara <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 20 Oct 2020 03:41:28 -0700 (MST)

Hi Hamza, 

Hope you are doing great! 

We really need the update in the below case, as the customer is constantly chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "hamza hafeez" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Porna EnderajithWeerasekara" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, October 18, 2020 10:58:07 AM 
Subject: RE: C&C Delay - 9607177189 

Adding [ mailto:[email-masked] | 
@Porna EnderajithWeerasekara ] 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

+971 4 517 3209 

+971 50 483 9600 

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0 ] 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 17, 2020 4:11 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hamza Hafeez <[email-masked]> 
Subject: C&C Delay - 9607177189 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9607177189 

Store Code: Shoexpress - 21168 

Order placed on Oct 9, 2020 and the status is still submitted to warehouse with no consignment details. Customer is angry and frustrated as the same has happened with customer in previous click and collect orders. 

Escalating this directly for assistance for the same reason. Request you to please assist in arranging this order on priority for the customer. 

Thank you for your help! 

Regards, 

Apoorv 
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