Subject: RE: Technical Issue//Order ID: 7406743531
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 20 Oct 2020 07:19:30 +0000

Hi Fauzan,

Issue raised to tech INC0883776<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0883776>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 20, 2020 7:37 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Technical Issue//Order ID: 7406743531
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to close the below case.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 4:11:21 AM
Subject: Technical Issue//Order ID: 7406743531

Hi Team

Problem Statement: Technical Issue
Order Date: Oct 6, 2020
Order ID: 7406743531<callto:6205766397>
Tracking ID: NA
Total Value: 3.97

Issue Description: The Customer placed the order on Oct 6, 2020, and it is pending since then.

Case History: The customer reached out to us on Oct 16, 2020, and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical issue.
PFB the attached screenshot of the response from warehouse.

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Ebrahim Hageb

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