Subject: Re: C-SAT performance (LSM)
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, Mohmoud Elsayed <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh <[email-masked]>
Date: Mon, 19 Oct 2020 01:11:55 -0700 (MST)

Hi Imran, 

Thank you for sharing the C-SAT score. 

We are already in process to modifying the canned responses, in order to maintain the C-SAT. 

We have also cascade the latest audit point to all the agents, to make sure that the same mistakes will not happen and all the escalation can be done within timely manner. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Monday, October 19, 2020 1:28:28 PM 
Subject: C-SAT performance (LSM) 

Hi Team, 

Please find below our C-SAT performance for Emails and chats of last four weeks . 

Let’s focus on to achieve 70% and maintain score in an increasing trend. And we can only achieve this by maintaining quality standards and proper escalation of issues. 

Will be sharing weekly C-SAT report from our end in order gauge team’s performance. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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